Delivery Information

We use a trackable delivery service and in most cases, a signature will be required on delivery. Why? Because we know your order is important to you. When you receive your shipping email, you know your order is on its way. We won't deliver to your next door neighbour if you're out and we won't leave it near your door either. To keep your order safe we'll deliver to your delivery address only.

Please be aware that for jewellery orders with a value of approx £150 or less, a signature may not be required. For your convenience, our courier will post your order through your letterbox, size permitting.

The delivery estimates displayed below and on product pages exclude bank holidays. Please note we dispatch goods from our Distribution Centre 5 days a week Monday to Friday.

Ring Sizes

Although we stock all ring sizes, there are some occasions where we may need to order your ring from one of our Jewellgifts stores or directly from our supplier.  We'll keep you updated with the progress of your order and will contact you immediately via email to let you kmow if we are unable to deliver within the 1-3 days time frame.

Bank Holiday Deliveries

During Bank Holiday weekends we have no collection & delivery service so we would ask that you allow extra time for delivery when placing you order around Bank Holidays.  Our normal services resume the next working day being Tuesday for delivery on Wednesday onwards.  We apologise for any inconvenience this may cause. Please call our customer experience team on +43 1 2706532 should you wish to discuss your specific order.

Standard delivery - FREE

Our standard delivery service is free regardless of how much you spend and you will normally receive your order within 1-3 working days. We deliver Monday to Saturday between the hours of 8am to 6pm.

Jewellery orders of £150 or less and deliveries to South West England, Scotland, Highlands & Northern Ireland may extend to 6pm.
Orders with a weekend dispatch will be delivered in 2 working days.
Gift Card orders placed after 3pm will be delivered to UK mainland addresses within 2 working days.

Express delivery - FREE

If you can't wait to receive your order, why not use our express delivery service?

Express delivery is our fastest delivery service, and is available on all items that are in stock and ordered before 3pm. You are shown during the checkout whether this option is available for your order. If selected, we'll send your order as a priority so you receive it the next day between the hours of 8am to 6pm (excluding Sundays). Orders received after 3pm Monday to Friday may be delivered the following day, but this cannot be guaranteed.

Deliveries to South West England, Scottish Highlands & Northern Ireland are not guaranteed to be delivered next day. Deliveries to non UK mainland addresses may be extended by 1 day.

Please see each product page for the availability of express delivery and standard delivery estimates.

Lost Packages

Even though our packages are sent via secure courier, on rare occasions we do experience losses whilst in transit.  Please get in touch with our customer experience team if you think this may be the case with your order.

Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made thus the customer will be unable to claim any loss from Jewellgifts.

Online Concierge Service

Aurum concierge is a premium service available on qualifying orders only. Premium delivery options will be offered on special orders that don't automatically qualify for next day delivery. Though all reasonable requests will be considered, services referenced will be subject to availability and location.